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Terms and Conditions

Effective Date: August 7, 2025

Last Updated: August 7, 2025

Table of Contents

  • 1. Introduction and Definitions
  • 2. User Agreement and Registration
  • 3. License to Use CabConnect Services
  • 4. Vehicle Damage Policy
  • 5. Invoice Authorization
  • 6. In-App Payment System
  • 7. Performance Ratings
  • 8. Data Processing and Privacy
  • 9. Business Relationships
  • 10. Suspension and Termination
  • 11. Terms Amendment
  • 12. Governing Law and Jurisdiction
  • 13. User Responsibilities and Conduct
  • 14. Liability and Disclaimers
  • 15. Contact Information

1. Introduction and Definitions

The specific terms and conditions for passengers of CabConnect contained herein shall apply to passengers and clients to guide the utilization of the CabConnect platform for transportation services and business opportunities. Any user of CabConnect services must operate within these terms and conditions.

1.1 Company Information

CabConnect is a limited liability company registered under Part B of Companies and Allied Matters Act, 2020. CabConnect is a subsidiary of the Beniko group of companies, incorporated under the Companies and Allied Matters Act, 2020.

Business Address:
No 1 Iorkyaako Street, High Level
Makurdi, Benue State, Nigeria

Contact Numbers:
+234 905 198 0262
+234 704 171 0738
+234 704 254 3064

Email: cabconectglobal@gmail.com

1.2 Services Provided

Services provided by CabConnect include:

  • Provision of support services to clients, passengers, and drivers
  • In-app calls and messages between drivers and passengers
  • Maintenance of CabConnect app and platform
  • Communications between drivers and passengers
  • Connecting drivers/dispatchers to customers needing transportation/logistics services
  • Payment processing and fare management
  • Route optimization and navigation assistance
  • Customer support and dispute resolution

1.3 Key Definitions

  • CabConnect App: A smart mobile device application built to connect drivers with passengers/clients for transportation services upon request.
  • CabConnect Platform: The use of modern technology to connect drivers and passengers/clients to ease transportation service delivery and provide logistics services.
  • Agreement: The general agreement between CabConnect services and drivers, dispatchers, and riders using the platform, including pricing terms subject to amendment.
  • Passenger/Client: Anyone provided transportation services upon request via the CabConnect platform.
  • Transportation Fare: The fee paid to drivers/dispatchers for transportation or logistics services, subject to negotiation within required trip thresholds.
  • CabConnect E-wallet: A digital wallet for passengers to store money for service payments. Money stored earns interest over time.
  • Driver/Dispatcher: Independent contractors who provide transportation services through the CabConnect platform.
  • Services: All transportation, logistics, and related services provided through the CabConnect platform.

1.4 Payment Methods

Passengers/clients can pay fares through multiple convenient methods:

  • In-app payment systems
  • Transfer codes
  • Scan to pay functionality
  • Cash payments to drivers
  • Cards and carrier billing
  • E-wallet payments
  • Bank transfers
  • Mobile money services

2. User Agreement and Registration

2.1 Registration Requirements

To use CabConnect Services, you must complete the following registration process:

  • Sign up by providing all required information accurately
  • Upload necessary details and documents as requested
  • Complete the signup process by clicking "Sign up"
  • Receive and complete email verification requirements
  • Verify your phone number through SMS verification
  • Accept these Terms and Conditions
  • Agree to our Privacy Policy

2.2 Account Requirements and Eligibility

  • Anyone legally capable may enter into an agreement with CabConnect
  • You must be at least 18 years old to create an account
  • You must carefully study and accept these terms before signing up
  • All information provided must be true, accurate, and complete
  • Account information must be kept updated at all times
  • You are responsible for maintaining the security of your account
  • You must not share your account credentials with others

2.3 Account Security

  • Choose a strong, unique password for your account
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access
  • Log out of your account when using shared devices
  • Update your contact information promptly when it changes

2.4 Prohibited Activities

Strict Prohibition: Using CabConnect services for unauthorized, unlawful purposes, or activities that bring disrepute or impair proper functioning is strictly prohibited. This includes but is not limited to:

  • Fraudulent activities or misrepresentation
  • Harassment of drivers or other users
  • Discriminatory behavior or hate speech
  • Illegal transportation of prohibited items
  • Attempts to circumvent payment systems
  • Creating fake accounts or profiles
  • Interfering with the platform's operation
  • Violating local transportation laws

3. License to Use CabConnect Services

3.1 License Grant

Upon successful registration and acceptance of these terms, you are granted a limited, non-exclusive, non-transferable, and revocable license to use the CabConnect App and passenger account, subject to strict compliance with these terms and conditions.

3.2 License Limitations

This license is personal to you and cannot be:

  • Transferred to any third party
  • Shared with multiple users
  • Used for commercial purposes without authorization
  • Sublicensed or redistributed
  • Used to create derivative works

3.3 Strictly Prohibited Actions

The following activities are strictly prohibited and may result in immediate termination:

  • Attempting to decompile, reverse engineer, or obtain source code
  • Modifying the app, account, or platform in any manner
  • Using unauthorized, modified, or third-party versions of the app
  • Transmitting viruses, malware, or corrupted files
  • Gaining unauthorized access to services or systems
  • Copying, reproducing, or distributing the application
  • Removing or altering proprietary notices
  • Creating automated scripts or bots
  • Attempting to hack or breach security measures

3.4 Intellectual Property Rights

CabConnect reserves exclusive and complete rights over all intellectual property, including:

  • Copyrights and trademarks
  • Source code and algorithms
  • Databases and data compilations
  • Logos, designs, and visual elements
  • Trade secrets and proprietary information
  • Patents and patent applications
  • Domain names and URLs

Important: Using CabConnect services does not confer any ownership rights to intellectual property. All rights remain with CabConnect and its licensors.

3.5 User-Generated Content

By using our services, you grant CabConnect a limited license to use content you provide, including:

  • Profile information and photos
  • Reviews and ratings
  • Feedback and suggestions
  • Communication through the platform

4. Vehicle Damage Policy

Passengers are responsible for maintaining the condition of driver vehicles during transportation services.

4.1 Passenger Liability

If passengers or co-passengers negligently damage a driver's vehicle or furnishings (including staining, causing odors, or physical damage), passengers may be required to pay compensation for damages.

4.2 Types of Damages Covered

  • Interior staining (food, drinks, bodily fluids)
  • Unpleasant odors requiring professional cleaning
  • Physical damage to seats, doors, or equipment
  • Broken or missing items
  • Excessive dirt or debris
  • Damage to electronic equipment

4.3 Damage Resolution Process

  1. Initial Request: Driver requests compensation from passenger directly
  2. Documentation: Driver provides photos and damage assessment
  3. Escalation: If passenger refuses, driver notifies CabConnect with evidence
  4. Mediation: CabConnect attempts to collect compensation on driver's behalf
  5. Assessment: CabConnect evaluates damage claims and determines fair compensation
  6. Resolution: Payment arrangement or dispute resolution procedures

4.4 Important Disclaimers

  • CabConnect takes no liability for direct or indirect damages related to vehicle cleaning or maintenance
  • Compensation amounts are determined based on actual repair/cleaning costs
  • Repeated damage incidents may result in account suspension
  • False damage claims may result in driver penalties

4.5 Prevention Guidelines

To avoid damage charges, passengers should:

  • Avoid eating messy foods during rides
  • Secure drinks and prevent spills
  • Clean up after children and pets
  • Report any pre-existing damage immediately
  • Follow driver instructions regarding vehicle care

5. Invoice Authorization

Drivers and dispatchers authorize CabConnect to issue invoices on their behalf to passengers and clients for various charges and fees.

5.1 Authorized Invoice Items

CabConnect is authorized to issue invoices for:

  • Transportation fares and service charges
  • Contractual penalties and violation fees
  • Vehicle damage compensation
  • Cancellation charges
  • Waiting time fees
  • Additional services or amenities
  • Platform usage fees
  • Other applicable fees as outlined in these terms

5.2 Invoice Processing

  • Invoices are generated automatically through the platform
  • All charges are clearly itemized and explained
  • Invoices are sent via email and available in-app
  • Payment terms and methods are clearly stated
  • Disputes can be raised through customer support

5.3 Payment Terms

  • Payment is due immediately upon service completion
  • Late payment may incur additional charges
  • Unpaid invoices may result in account suspension
  • Refunds are processed according to our refund policy

5.4 Dispute Resolution

If you dispute an invoice:

  • Contact customer support within 48 hours
  • Provide detailed explanation of the dispute
  • Submit supporting evidence if applicable
  • Allow reasonable time for investigation
  • Accept the final determination by CabConnect

6. In-App Payment System

6.1 Available Payment Methods

CabConnect provides comprehensive in-app payment options to ensure convenient and secure transactions:

  • Credit and debit cards (Visa, Mastercard, Verve)
  • Mobile carrier billing
  • Bank transfers and direct debits
  • Digital wallets and e-payment services
  • USSD banking codes
  • QR code payments
  • CabConnect E-wallet
  • Cryptocurrency payments (where available)

6.2 Driver Payment Obligations

Drivers must comply with the following payment requirements:

  • Acceptance Requirement: Drivers must not refuse in-app payments
  • No Discouragement: Drivers must not attempt to discourage passengers from using in-app payments
  • Professional Conduct: Drivers should facilitate smooth payment processing
  • Technical Support: Drivers should assist passengers with payment issues

Penalty: 0.70% deduction from monthly entitlement for violations of payment obligations.

6.3 Payment Security

  • All payments are processed through secure, encrypted channels
  • Payment information is protected according to industry standards
  • CabConnect does not store complete payment card details
  • Fraud detection systems monitor all transactions
  • Suspicious activities are investigated immediately

6.4 Tipping Policy

  • Passengers may tip drivers directly outside the app
  • Tips are voluntary and at passenger discretion
  • Tips must not be for fraudulent, illegal, or unlawful purposes
  • Cash tips are allowed and not subject to platform fees
  • In-app tipping features may be available in future updates

6.5 Service Verification - Critical Requirement

Critical Requirement: Drivers must confirm they are providing services to the correct person or someone authorized by the account holder.

  • Verify passenger identity before starting the trip
  • Confirm pickup location and destination
  • Ask for booking reference or confirmation code
  • Check passenger name matches booking details
  • Report any discrepancies immediately

Penalty for mistakes: 5% deduction from next trip percentage plus fare reimbursement responsibility.

6.6 Refund and Cancellation Policy

  • Cancellation fees apply according to timing
  • Free cancellations within 2 minutes of booking
  • Partial refunds for service interruptions
  • Full refunds for platform errors
  • Dispute-based refunds reviewed case by case

7. Performance Ratings and Quality Standards

7.1 Acceptance Rate

Measured based on rides accepted per time period to guarantee high-quality service delivery to passengers.

  • Minimum acceptance rate requirements apply
  • Consistent low acceptance rates may result in penalties
  • Acceptance rates are calculated over rolling time periods
  • Legitimate reasons for declining rides are considered
  • Drivers are notified of acceptance rate performance regularly

7.2 Driver Rating System

Based on passenger ratings using a 2-5 star system, considering multiple factors:

Rating Criteria:

  • Driving Skills: Safe driving, route knowledge, vehicle handling
  • Attitude and Character: Professionalism, courtesy, communication
  • General Customer Treatment: Helpfulness, respect, service quality
  • Vehicle Condition: Cleanliness, comfort, maintenance
  • Punctuality: On-time arrival and efficient service
  • Navigation: Route optimization and local knowledge

7.3 Passenger Rating System

Drivers also rate passengers to maintain platform quality:

  • Passenger behavior and courtesy
  • Punctuality and reliability
  • Vehicle care and cleanliness
  • Payment compliance
  • Communication and cooperation

7.4 Rating Consequences

  • High Ratings: Priority matching, bonuses, recognition
  • Low Ratings: Warning notifications, account review
  • Persistent Low Ratings: Account suspension or termination
  • Rating Appeals: Process available for disputed ratings

7.5 Quality Improvement

  • Regular feedback and coaching for drivers
  • Performance analytics and insights
  • Training resources and best practices
  • Incentive programs for high performers
  • Community standards and guidelines

8. Data Processing and Privacy

8.1 Personal Data Processing

All personal data collected and processed through the CabConnect platform is handled according to our comprehensive Privacy Policy, which is available separately and forms an integral part of these terms.

8.2 Data Access Rights and Responsibilities

  • CabConnect Access: CabConnect has access to all personal and usage data necessary for service provision
  • User Access: Passengers can access their personal data through the app account settings
  • Confidentiality: Both parties must maintain strict data confidentiality
  • Continued Access: Data access continues even after agreement termination when necessary for legal compliance

8.3 Information Update Requirements

Change Notice Requirement: Any changes to personal information must be notified 3 clear days in advance through:

  • Email notifications to registered address
  • In-app message notifications
  • SMS text messages
  • Push notifications through the mobile app

8.4 Data Security Measures

  • Encryption of sensitive data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures for data breaches

8.5 Data Sharing and Third Parties

  • Data shared with drivers and passengers as necessary for service delivery
  • Third-party service providers bound by strict confidentiality agreements
  • Government authorities when required by law
  • Anonymized data used for analytics and service improvement
  • No sale of personal data to marketing companies

8.6 User Rights Under Data Protection Laws

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to delete personal data in certain circumstances
  • Right to restrict processing
  • Right to data portability
  • Right to object to certain processing

9. Business Relationships and Legal Structure

9.1 CabConnect's Role as a Platform

CabConnect operates as a technology marketplace and information system that connects passengers with independent drivers. We facilitate transportation services but do not directly provide transportation services ourselves.

Platform Functions:

  • Matching passengers with available drivers
  • Processing payments and transactions
  • Providing communication tools
  • Maintaining safety and quality standards
  • Offering customer support services
  • Managing ratings and feedback systems

9.2 Independent Contractor Status

Important Legal Clarification: Drivers and dispatchers are independent contractors, not employees of CabConnect. This relationship explicitly excludes:

  • Employment relationship of any kind
  • Joint venture arrangements
  • Partnership agreements
  • Agency relationships
  • Master-servant relationships
  • Principal-agent relationships

9.3 Driver Independence and Limitations

Drivers cannot and must not:

  • Act as employees of CabConnect
  • Represent themselves as CabConnect agents
  • Make binding commitments on behalf of CabConnect
  • Use CabConnect branding for personal business
  • Claim employment benefits or protections
  • Speak for CabConnect in legal or business matters

9.4 Passenger Relationship

Passengers enter into:

  • Service agreement with CabConnect for platform use
  • Transportation contract directly with individual drivers
  • Payment obligations as outlined in these terms
  • Compliance requirements with platform rules

9.5 Terms Transfer Prohibition

Strict Prohibition: Transferring rights and obligations from these terms to any third party is expressly prohibited. All relationships with CabConnect are personal and non-transferable.

  • Accounts cannot be sold or transferred
  • Rights under these terms are non-assignable
  • Obligations remain with the original account holder
  • Sublicensing of platform access is forbidden

9.6 Liability Distribution

  • CabConnect: Liable for platform operation and technology services
  • Drivers: Liable for transportation services and vehicle operation
  • Passengers: Liable for payment and appropriate conduct
  • Third Parties: Liable according to separate agreements

10. Suspension and Termination

10.1 Agreement Effective Date

These terms become effective upon submitting the signup application and commence when you begin receiving services through the CabConnect platform.

10.2 User Termination Rights

You may terminate this agreement at any time with proper notice:

  • Notice Period: 5 days advance notice required
  • Notification Methods: SMS or email to our registered contacts
  • Account Closure: Complete account deactivation upon termination
  • Data Handling: Personal data processed according to retention policies
  • Outstanding Obligations: All pending payments must be settled

10.3 CabConnect Termination Rights

CabConnect may terminate this agreement with notice:

  • Standard Termination: 5 days advance notice for any reason at our sole discretion
  • Business Reasons: Service discontinuation, market changes, operational decisions
  • Regulatory Compliance: Legal or regulatory requirements
  • Platform Updates: Major system changes or upgrades

10.4 Immediate Termination Circumstances

CabConnect may immediately terminate without notice for:

  • Terms Violation: Breach of these terms or other agreements
  • Legal Violations: Violation of applicable laws or regulations
  • Reputation Damage: Disparaging CabConnect or damaging our reputation
  • Business Harm: Causing harm to brand, reputation, or business operations
  • Fraudulent Activity: Fraud, misrepresentation, or deceptive practices
  • Safety Violations: Compromising user safety or security
  • Platform Abuse: Misusing platform features or systems
  • Payment Issues: Persistent payment failures or disputes

10.5 Post-Termination Consequences

  • Terminated users may be prohibited from registering new accounts
  • All platform access is immediately revoked
  • Outstanding obligations remain enforceable
  • Data retention follows our privacy policy
  • Intellectual property rights remain with CabConnect

10.6 Temporary Suspension

Account access may be temporarily suspended during:

  • Investigations of suspected terms violations
  • Fraud detection and prevention procedures
  • Safety incident investigations
  • Payment verification processes
  • Technical maintenance or upgrades
  • Legal compliance reviews

10.7 Service Quality Standards

Failure to meet minimal service requirements may result in immediate termination without prior notice, including:

  • Consistently poor ratings from passengers
  • Repeated violations of platform rules
  • Unprofessional conduct or behavior
  • Safety standard violations
  • Non-compliance with local regulations

10.8 Appeals Process

  • Users may appeal termination decisions within 30 days
  • Appeals must include supporting evidence
  • CabConnect will review appeals fairly and promptly
  • Final decisions rest with CabConnect management
  • Legal remedies remain available through proper channels

11. Terms Amendment and Modifications

11.1 Amendment Rights

CabConnect reserves the right to amend, modify, or update these terms at any time by uploading revised versions on our website and mobile application with appropriate notifications to users.

11.2 Standard Notice Requirements

Generally, we provide 10 days advance notice for material amendments that may affect user rights, including:

  • Changes to fee structures or pricing
  • Modifications to user rights or obligations
  • Updates to dispute resolution procedures
  • Changes to termination policies
  • Alterations to data processing practices
  • Updates to liability limitations

11.3 Notification Methods

  • In-app notifications and announcements
  • Email notifications to registered addresses
  • SMS notifications for critical changes
  • Website banner notifications
  • Social media announcements
  • Push notifications through mobile app

11.4 Exceptions to Notice Period

Immediate amendments may be implemented without advance notice for:

  • Legal Compliance: Legal or regulatory compliance requirements
  • Security Risks: Unforeseen health, safety, or cybersecurity risks
  • Business Protection: Defending CabConnect interests and operations
  • User Benefits: User-beneficial changes requiring no technical adjustments
  • Emergency Situations: Platform security or operational emergencies
  • Technical Fixes: Bug fixes and system improvements

11.5 User Rights and Options

If you disagree with amendments to these terms, you have the following options:

  • Terminate the agreement by discontinuing use of services
  • Provide formal termination notice as outlined in Section 10
  • Contact customer support to discuss concerns
  • Seek legal advice regarding your rights
  • File complaints with relevant regulatory authorities

11.6 Acceptance of Amendments

  • Continued use of services constitutes acceptance
  • Active consent may be required for material changes
  • Users will be prompted to review updated terms
  • Version history will be maintained for reference

11.7 Amendment Documentation

  • All amendments are dated and version controlled
  • Change summaries provided for major updates
  • Historical versions available upon request
  • Legal compliance documentation maintained

12. Governing Law and Jurisdiction

12.1 Governing Law

These Terms and Conditions and all related agreements are governed by the laws of the Federal Republic of Nigeria, including but not limited to:

  • Companies and Allied Matters Act, 2020
  • Nigerian Data Protection Regulation (NDPR) 2019
  • Consumer Protection Act
  • Federal Competition and Consumer Protection Act
  • Telecommunications and Postal Offences Act
  • Relevant transportation and vehicle regulations

12.2 Dispute Resolution Framework

Disputes arising from these terms shall be resolved through the following structured approach:

Primary Resolution Methods:

  1. Direct Negotiation: Good faith discussions between parties
  2. Mediation: Neutral third-party assisted resolution
  3. Arbitration: Binding arbitration under Nigerian Arbitration and Conciliation Act
  4. Conciliation: Formal conciliation procedures

Final Resolution:

If alternative dispute resolution fails, matters may be brought before any court of competent jurisdiction in the area of operation, specifically:

  • High Courts in Benue State
  • Federal High Courts with jurisdiction
  • Commercial courts where applicable
  • Appeal courts as provided by law

12.3 Jurisdiction and Venue

  • Primary Jurisdiction: Makurdi, Benue State, Nigeria
  • Secondary Jurisdiction: Abuja, Federal Capital Territory
  • Service of Process: Through registered business address
  • Language: All proceedings conducted in English

12.4 International Users

For users outside Nigeria:

  • Nigerian law still governs the agreement
  • Local consumer protection laws may provide additional rights
  • Enforcement may be sought in user's home jurisdiction
  • Conflicts of law resolved in favor of stronger consumer protections

12.5 Regulatory Compliance

  • Compliance with Federal Road Safety Corps regulations
  • Adherence to state transportation authority requirements
  • Municipal licensing and permit obligations
  • Insurance and liability coverage requirements
  • Tax obligations under Nigerian tax laws

12.6 Contact Information Updates

Critical Requirement: Immediately notify us of any changes to your contact information using the contact details provided in Section 15. This ensures proper service of legal notices and communications.

13. User Responsibilities and Conduct

13.1 General Conduct Standards

All users must maintain high standards of conduct while using CabConnect services:

  • Treat all platform users with respect and courtesy
  • Follow all applicable laws and regulations
  • Maintain honest and truthful communications
  • Respect cultural and social differences
  • Use appropriate language in all interactions
  • Report inappropriate behavior or safety concerns

13.2 Safety Responsibilities

  • Personal Safety: Take reasonable precautions for personal security
  • Emergency Protocols: Know how to contact emergency services
  • Health Considerations: Don't use services when health poses risk to others
  • Substance Use: No use of services while under influence of drugs or alcohol
  • Dangerous Items: No transportation of prohibited or dangerous items

13.3 Account Security Responsibilities

  • Protect login credentials and account information
  • Report unauthorized account access immediately
  • Keep personal information accurate and updated
  • Log out from shared or public devices
  • Use strong passwords and enable available security features

13.4 Payment Responsibilities

  • Ensure sufficient funds for all trip payments
  • Pay all charges promptly and in full
  • Dispute charges through proper channels only
  • Maintain valid payment methods
  • Report payment issues or errors immediately

13.5 Communication Standards

  • Use platform communication tools appropriately
  • Respond to driver communications promptly
  • Provide clear pickup instructions and locations
  • Be available during ride booking and pickup
  • Report communication issues to support

13.6 Prohibited User Activities

  • Harassment, discrimination, or abusive behavior
  • Fraudulent bookings or payment activities
  • Attempting to bypass platform fee structures
  • Creating fake accounts or impersonating others
  • Soliciting drivers for off-platform services
  • Interfering with driver vehicle operation
  • Recording drivers without consent
  • Consuming alcohol or drugs during rides

14. Liability and Disclaimers

14.1 Service Disclaimers

CabConnect provides platform services "as is" and makes no warranties regarding:

  • Availability of drivers at all times
  • Specific service quality standards by individual drivers
  • Uninterrupted platform operation
  • Accuracy of estimated arrival times
  • Compatibility with all devices and systems
  • Error-free operation of technology platform

14.2 Limitation of Liability

CabConnect's liability is limited as follows:

  • Platform Services: Limited to platform-related issues only
  • Driver Actions: No liability for independent contractor driver actions
  • Maximum Liability: Limited to fees paid in the 12 months preceding the incident
  • Indirect Damages: No liability for consequential, incidental, or punitive damages
  • Business Losses: No liability for lost profits or business interruption

14.3 Transportation Service Liability

  • Drivers are solely responsible for transportation services provided
  • CabConnect does not control driver vehicle operation
  • Insurance coverage is primarily through driver policies
  • Passengers assume normal travel risks
  • Emergency response is passenger and driver responsibility

14.4 Third-Party Content and Services

  • No responsibility for third-party website content
  • Third-party payment processors operate independently
  • Mapping and navigation services provided by third parties
  • External links and integrations not controlled by CabConnect

14.5 Force Majeure

CabConnect is not liable for service interruptions due to:

  • Natural disasters and severe weather
  • Government actions and regulatory changes
  • Labor strikes and civil unrest
  • Technical infrastructure failures beyond our control
  • Pandemic or public health emergencies
  • Acts of terrorism or war

14.6 User Indemnification

Users agree to indemnify CabConnect against:

  • Claims arising from user violations of these terms
  • Damages caused by user misconduct
  • Legal costs from user-related disputes
  • Third-party claims from user actions
  • Regulatory penalties due to user non-compliance

14.7 Insurance and Coverage

  • Users advised to maintain appropriate insurance coverage
  • Travel insurance recommended for regular users
  • Health insurance should cover transportation-related incidents
  • Property insurance for valuable items during transportation

15. Contact Information

For any questions, concerns, or notifications regarding these Terms and Conditions, please contact us through the following channels:

Primary Business Contact

CabConnect Services
No 1 Iorkyaako Street, High Level
Makurdi, Benue State, Nigeria

Phone Numbers:
+234 905 198 0262
+234 704 171 0738
+234 704 254 3064

Email Address:
cabconectglobal@gmail.com

Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM (WAT)
Saturday: 9:00 AM - 4:00 PM (WAT)
Sunday: Emergency support only

Specific Contact Purposes

Use these contact details for the following purposes:

  • Agreement Termination Notices: Email or SMS with 5 days advance notice
  • Reporting Issues or Disputes: Phone or email support with detailed information
  • Account Information Updates: Email or in-app notifications
  • General Inquiries: Any contact method during business hours
  • Legal Notices: Written notice to business address
  • Emergency Support: Phone support available 24/7

Customer Support Services

  • In-App Support: Real-time chat through CabConnect app
  • Email Support: Response within 24-48 hours
  • Phone Support: Direct assistance during business hours
  • SMS Support: For urgent account issues
  • Social Media: @CabConnectNG on major platforms

Legal and Compliance

  • Legal Department: legal@cabconnect.com
  • Compliance Issues: compliance@cabconnect.com
  • Data Protection: privacy@cabconnect.com
  • Corporate Affairs: corporate@cabconnect.com

Response Time Commitments

  • Emergency Issues: Immediate response (24/7)
  • Safety Concerns: Within 2 hours
  • Payment Issues: Within 4 business hours
  • General Inquiries: Within 24 hours
  • Complex Disputes: Within 3-5 business days
  • Legal Matters: Within 7 business days

Important Contact Requirements

Critical: Immediately notify us of any changes to your contact information to ensure:

  • Proper service of legal notices
  • Important platform communications reach you
  • Emergency contact capabilities are maintained
  • Account security notifications are delivered
  • Billing and payment communications are received

Final Provisions and Legal Notes

Binding Agreement

Any person using the CabConnect app, platform, or services is bound by these terms and conditions. These terms become enforceable from the date of signup and submission on the platform.

Effective Date

These terms become binding upon successful registration and use of CabConnect services. Continued use of services constitutes ongoing acceptance of these terms.

Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between users and CabConnect.

Language

These terms are originally written in English. Any translations are provided for convenience only, and the English version controls in case of conflicts.

Waiver

Failure by CabConnect to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

Assignment

CabConnect may assign these terms and any rights or obligations hereunder without notice. Users may not assign their rights without written consent.

Survival

Provisions regarding liability, indemnification, intellectual property, and dispute resolution survive termination of this agreement.

Updates and Revisions

CabConnect reserves the right to update these terms to reflect changes in law, business practices, or service offerings. Users will be notified of material changes.

Acknowledgment

By using CabConnect services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing CabConnect for your transportation needs. We are committed to providing safe, reliable, and convenient transportation services while maintaining fair and transparent terms for all users.



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