Privacy Policy
Table of Contents
- 1. Introduction and Definitions
- 2. Categories of Data We Collect
- 3. Purpose of Data Processing
- 4. Legal Basis for Processing
- 5. Information Sharing and Recipients
- 6. Data Security and Storage
- 7. Your Rights and Controls
- 8. Data Retention
- 9. Marketing Communications
- 10. Automated Decision Making
- 11. Cookies and Tracking
- 12. Children's Privacy
- 13. International Data Transfers
- 14. Policy Changes
- 15. Contact Us
1. Introduction and Definitions
Welcome to CabConnect Services. This privacy policy describes our policies and procedures on collection of information, use and disclosure of such information in the course of using our services. This privacy policy also tells you about your privacy rights and how the law and data protection rules work to protect you and everyone.
We use your personal data to provide and improve the services rendered by CabConnect. By agreeing to use our services, you subscribe to the collection and use of information in accordance with this privacy policy.
1.1 Terminology
- "You," "He," "She," "Yours" refers to drivers/dispatchers, passengers, or clients using our services
- "We," "Us," "Ours" refers to CabConnect Services
- "Services" refers to our mobile application, website, and related transportation services
- "Platform" refers to the CabConnect app and all associated technologies
1.2 Company Information
CabConnect is a limited liability company registered under Part B of Companies and Allied Matters Act, 2020. CabConnect is a subsidiary of the Beniko group of companies, a Nigerian group of companies incorporated under the Companies and Allied Matters Act, 2020. Unless stated otherwise, CabConnect is the controller of all data and information provided on its platform.
1.3 Services Provided
Services provided by CabConnect include:
- Provision of support services to clients, passengers, and drivers
- In-app calls and messages between drivers and passengers
- Maintenance of CabConnect app and platform
- Communications between drivers and passengers
- Connecting drivers or dispatchers to customers who need transportation/logistics services
- Payment processing and fare calculations
- Route optimization and navigation assistance
- Safety and security monitoring
1.4 Data Protection Officer
CabConnect has nominated a data protection officer. You can contact our data protection officer using the contact information provided in Section 15 for any privacy-related concerns.
2. Categories of Data We Collect
We process the following categories of personal data to provide you with the best transportation and logistics services:
2.1 Personal Contact Information
- Name, phone number, email address
- Home address, office address (depending on services offered)
- Emergency contact information
- Account preferences and settings
2.2 Personal Profile Information
- Saved addresses (home, work, frequently visited locations)
- Profile picture
- Preferred language and communication methods
- Driver's license details (for drivers)
- Vehicle information (for drivers)
- Background check information (for drivers)
2.3 Location Information
- Location of nearby vehicles
- Pickup and destination locations
- Journey progression and route information
- GPS coordinates and real-time location data
- Location history and frequently visited places
2.4 Payment Information
- Payment methods (credit cards, mobile wallets, etc.)
- Amounts charged for rides or logistics services
- Transaction history and receipts
- Billing information and invoices
- Promotional codes and discounts used
2.5 Device Information
- IP address of devices with the CabConnect app installed
- Device type, operating system, and version
- Unique device identifiers and mobile network information
- App version and usage statistics
- Browser type and settings
2.6 Usage Data
- Journey status, times, and duration
- Conduct assessments and ratings from drivers and passengers
- App interactions and feature usage
- Search queries and booking patterns
- Customer support interactions
2.7 Vehicle Sensor Data
For rental vehicles and fleet management:
- Vehicle speed and acceleration patterns
- Engine power and fuel consumption
- Driving style information (including sudden braking)
- Weight information and cargo details
- Maintenance and diagnostic data
Important Notice
Lack of accurate personal data may prevent us from fulfilling our contract with you or meeting legal obligations. For example, refusing to share geolocation data means we cannot direct drivers to your location or show you nearby vehicles.
3. Purpose of Data Processing
CabConnect processes your personal data for the following purposes:
3.1 Service Provision
- Connect you with drivers, passengers, or rental vehicles
- Provide logistics services connections
- Enable efficient pickup and drop-off services
- Process payments on behalf of drivers
- Fulfill contractual obligations through the CabConnect app
- Provide navigation and route optimization
- Manage booking requests and cancellations
3.2 Safety and Security
- Maintain security and marketplace integrity
- Ensure user safety and service quality
- Verify driver and passenger identities
- Conduct background checks for drivers
- Monitor for fraudulent activities
- Emergency assistance and incident response
- Investigate safety incidents and complaints
3.3 Customer Support
- Provide customer support and resolve disputes
- Handle complaints and feedback
- Process refunds and billing inquiries
- Maintain communication records for quality assurance
3.4 Business Operations
- Improve our products and services
- Analyze geographic coverage and optimize routes
- Conduct market research and analytics
- Develop new features and services
- Performance monitoring and quality improvement
- Legal compliance and regulatory reporting
4. Legal Basis for Processing
We process your personal data based on the following legal grounds under applicable data protection laws:
4.1 Contract Performance
Most of our data processing is necessary to perform our contract with you, including:
- Providing transportation and logistics services
- Processing payments and transactions
- Connecting riders with drivers
- Customer support and account management
4.2 Legitimate Interest
We may process your data based on legitimate business interests, including:
- Investigating fraudulent activities and security incidents
- Maintaining network and system security
- Recording communications for quality assurance
- Establishing, exercising, or defending legal claims
- Improving our services and user experience
- Direct marketing to existing customers
4.3 Legal Obligation
When required by law or court orders, including:
- Tax and accounting requirements
- Regulatory compliance
- Law enforcement requests
- Safety and transportation regulations
4.4 Vital Interests
In emergencies or threats to life, we may process data to:
- Provide emergency assistance
- Contact emergency services
- Protect safety of users and public
4.5 Consent
When you have given clear, informed consent for:
- Marketing communications
- Location tracking for enhanced features
- Sharing data with third-party partners
- Optional features and services
5. Information Sharing and Recipients
We only share your data with trusted partners and authorities when necessary. We do not sell your personal information.
5.1 With Drivers and Passengers
- Driver information is shared with passengers when rides are booked
- Passenger pickup location and contact details shared with assigned drivers
- Driver access to passenger information is limited to 48 hours after service completion
- Names, profile pictures, and basic contact information for service delivery
- Feedback and ratings remain anonymous
5.2 Service Providers and Partners
- Payment processors for transaction handling
- Cloud storage and hosting providers
- SMS and email service providers
- Analytics and performance monitoring tools
- Customer support platforms
- Background check services (for drivers)
- Insurance providers
- Mapping and navigation services
5.3 CabConnect Group Companies
Data may be shared with CabConnect group companies and Beniko group subsidiaries for:
- Providing integrated services
- Business operations and administration
- Customer support across platforms
- Fraud prevention and security
5.4 Legal and Regulatory Authorities
When required by law or court orders, we may share data with:
- Law enforcement agencies
- Regulatory bodies and government authorities
- Tax authorities
- Courts and legal proceedings
- Emergency services
5.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with appropriate safeguards.
6. Data Security and Storage
We implement comprehensive security measures to protect your personal information:
6.1 Technical Safeguards
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Secure Storage: Data stored in secure data centers in EU Member States
- Access Controls: Strict access controls and authentication mechanisms
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Secure APIs: Protected application programming interfaces
6.2 Organizational Measures
- Limited Access: Only authorized employees have access to personal data
- Employee Training: Security awareness training for all employees
- Access Monitoring: Access is limited to resolving service-related issues
- Data Minimization: Research data is anonymized to prevent identification
- Regular Audits: Regular security audits and vulnerability assessments
6.3 Incident Response
- Comprehensive incident response and data breach procedures
- 24/7 monitoring and threat detection
- Rapid response team for security incidents
- Notification procedures for affected users
Important: While we strive to protect your information using industry best practices, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information, but we continuously work to improve our security measures.
7. Your Rights and Controls
You have the following rights regarding your personal data under applicable data protection laws:
7.1 Access Rights
- Access: View your personal information through the app settings
- Data Portability: Request a copy of your personal information in a portable format
- Information Request: Obtain details about how your data is processed
7.2 Correction and Update Rights
- Rectification: Correct inaccurate or incomplete information
- Profile Updates: Update your account information through app settings
- Preference Changes: Modify communication and service preferences
7.3 Deletion and Restriction Rights
- Erasure: Request deletion of your personal information
- Account Deletion: Close your account and remove associated data
- Restriction: Limit processing in certain circumstances
- Objection: Object to processing based on legitimate interests
7.4 Communication Controls
- Marketing Opt-out: Unsubscribe from promotional communications
- Notification Settings: Control app notifications and alerts
- Communication Preferences: Choose how we contact you
7.5 Location Data Control
- Control location sharing through device settings
- Manage location history and saved places
- Note: Limiting location access may affect service functionality
7.6 How to Exercise Your Rights
To exercise these rights, you can:
- Use the settings and privacy controls in the CabConnect app
- Contact our customer support team
- Email our Data Protection Officer at cabconectglobal@gmail.com
- Write to us at our business address
We will respond to your requests within 30 days and may require identity verification for security purposes.
8. Data Retention
We retain data only as long as necessary for the purposes described in this policy and as required by applicable laws.
8.1 General Principles
- Data minimization: We only keep data that is necessary
- Purpose limitation: Data is retained only for specified purposes
- Regular review: We regularly review and delete unnecessary data
- Legal compliance: Some data must be retained for legal requirements
8.2 Specific Retention Periods
- Active accounts: Data stored while account is active and for reasonable period after
- Financial data: 2 years after last journey for transaction records
- Accounting data: 8 years after last journey for tax compliance
- Journey history: 2 years, then anonymized for analytics
- Vehicle sensor data: 6 months for performance monitoring
- In-app messages: 60 days (5 months if incident-related)
- Audio recordings: 48 hours locally, 7 days if reported incident
- Location data: 1 year, unless required for safety investigations
- Customer support records: 3 years for service improvement
- Marketing data: Until consent is withdrawn or 2 years of inactivity
8.3 Anonymization and Aggregation
After retention periods expire, we may:
- Anonymize data so it cannot identify individuals
- Aggregate data for statistical analysis
- Use anonymized data for service improvements
- Retain anonymized data indefinitely for business purposes
9. Marketing Communications
We may send marketing messages to your email or phone when you have given permission or under soft opt-in basis for existing customers.
9.1 Types of Marketing Communications
- Promotional offers and discounts
- New feature announcements
- Service updates and improvements
- Seasonal campaigns and special events
- Referral program invitations
- Customer surveys and feedback requests
9.2 Legal Basis for Marketing
- Consent: When you explicitly agree to receive marketing
- Soft Opt-in: For existing customers about similar services
- Legitimate Interest: For service-related communications
9.3 How to Unsubscribe
You can unsubscribe at any time by:
- Clicking "Unsubscribe" in email footers
- Updating preferences in the CabConnect app profile section
- Replying "STOP" to SMS messages
- Contacting customer support
- Adjusting notification settings in the app
9.4 Personalization
We may personalize marketing communications based on:
- Your usage patterns and preferences
- Location and frequently visited areas
- Previous bookings and services used
- Demographic information (where provided)
10. Automated Decision Making
CabConnect uses automated decision making systems to improve service quality and ensure platform safety.
10.1 Automated Systems Used For
- Issuing warnings and service suspensions for policy violations
- Fraud detection and prevention
- Complaint resolution processes
- Dynamic pricing calculations
- Driver-passenger matching algorithms
- Route optimization and ETA calculations
- Quality and safety scoring systems
- Account verification processes
10.2 How Automated Decisions Work
- Algorithm-based: Decisions made using predefined rules and machine learning
- Data-driven: Based on historical patterns and real-time information
- Risk assessment: Automated scoring for safety and fraud prevention
- Performance monitoring: Continuous evaluation of user behavior
10.3 Your Rights Regarding Automated Decisions
- Human intervention: Right to request human review of automated decisions
- Explanation: Right to understand how automated decisions are made
- Challenge: Right to contest automated decisions
- Appeal: Right to appeal decisions through customer support
You can contest automated decisions by contacting customer support through the app or email. We will review your case and provide human oversight where appropriate.
12. Children's Privacy
CabConnect is committed to protecting the privacy of children and complying with applicable children's privacy laws.
12.1 Age Restrictions
- Our services are not intended for children under the age of 18
- Users must be at least 18 years old to create an account
- We do not knowingly collect personal information from children under 18
- Parental supervision is required for minors using our services
12.2 Parental Controls
- Parents can monitor and control their child's use of our services
- Family accounts may be available with parental oversight
- Parents can request deletion of their child's information
- Special protections apply to any data related to minors
12.3 If We Discover Child Data
If we become aware that we have collected personal information from a child under 18 without proper consent, we will:
- Take steps to delete such information promptly
- Suspend or terminate the account
- Notify parents or guardians when possible
- Implement additional safeguards to prevent future occurrences
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at cabconectglobal@gmail.com.
13. International Data Transfers
As CabConnect operates primarily in Nigeria, your information is processed within Nigeria. However, some data may be transferred internationally for specific purposes.
13.1 When International Transfers Occur
- Cloud storage and backup services
- International payment processing
- Third-party service providers located outside Nigeria
- Group company operations and support
- Legal compliance in international jurisdictions
13.2 Countries Where Data May Be Transferred
- European Union member states (for secure cloud storage)
- United States (for certain technology services)
- Other African countries (for regional operations)
- Countries with adequate data protection standards
13.3 Safeguards for International Transfers
When we transfer your information internationally, we implement appropriate safeguards:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Binding corporate rules for group company transfers
- Certification schemes and codes of conduct
- Additional technical and organizational measures
13.4 Your Rights for International Transfers
- Right to information about where your data is transferred
- Right to object to transfers in certain circumstances
- Right to obtain copies of safeguards in place
- Right to lodge complaints with supervisory authorities
14. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
14.1 When We Update This Policy
- Changes in data protection laws or regulations
- Introduction of new services or features
- Changes in our business practices
- Technological improvements or updates
- Feedback from users or regulatory authorities
14.2 How We Notify You of Changes
When we update the Privacy Policy, we will:
- Post the updated Privacy Policy on our website and mobile application
- Update the "Last Updated" date at the top of this Privacy Policy
- Notify you of material changes through email or in-app notifications
- Provide a prominent notice in the app for significant changes
- Obtain your consent for material changes where required by law
- Provide a reasonable notice period before changes take effect
14.3 Material Changes
Material changes that may require additional notice include:
- Changes to purposes for which we collect data
- New categories of personal data collected
- Changes to data sharing practices
- Reduced user rights or protections
- Changes to data retention periods
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following methods:
Primary Contact Information
Business Address:
CabConnect Services
No 1 Iorkyaako Street, High Level
Makurdi, Benue State
Nigeria
Phone Numbers:
+234 905 198 0262
+234 704 171 0738
+234 704 254 3064
Email:
General Inquiries: cabconectglobal@gmail.com
Privacy Matters: privacy@cabconnect.com
Data Protection Officer
For privacy-specific concerns and data protection matters:
- Email: dpo@cabconnect.com
- Phone: +234 905 198 0262
- Address: Same as business address above
Customer Support
For general service questions and data processing requests:
- In-app customer support chat
- Phone support during business hours (8 AM - 8 PM WAT)
- Email support with 24-48 hour response time
- Online help center and FAQ resources
Regulatory Authorities
You also have the right to lodge a complaint with relevant supervisory authorities:
- Nigeria: National Information Technology Development Agency (NITDA)
- Address: No. 28, Port Harcourt Crescent, Area 11, Garki, Abuja
- Website: www.nitda.gov.ng
Response Times
We are committed to responding to your inquiries promptly:
- General inquiries: Within 2-3 business days
- Privacy requests: Within 30 days
- Urgent safety matters: Within 24 hours
- Data breach notifications: As required by law
Additional Compliance Information
Nigerian Data Protection Regulation (NDPR) Compliance
As a Nigerian company, CabConnect complies with the Nigeria Data Protection Regulation 2019. Under NDPR, you have specific rights including:
- Right to be informed about how your data is used
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right not to be subject to automated decision-making
Cross-Border Data Transfer Compliance
For any international data transfers, we ensure compliance with:
- NDPR requirements for cross-border transfers
- European Union GDPR for EU data subjects
- Other applicable regional data protection laws
- International data transfer agreements and safeguards
Industry-Specific Compliance
As a transportation service provider, we also comply with:
- Federal Road Safety Corps (FRSC) regulations
- National Insurance Commission guidelines
- Central Bank of Nigeria payment regulations
- Lagos State transport regulations (where applicable)
- Municipal transport and taxi regulations
Final Notes
We hope you have found this privacy notice easy to understand. Data protection laws are important and strengthen your information rights. We take our responsibilities with your data seriously and will continue to update this privacy notice as part of our commitment to protecting your privacy and providing transparency.
This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
Thank you for trusting CabConnect with your transportation needs. We are committed to protecting your privacy while providing you with safe, reliable, and convenient transportation services.
Revolutionizing transportation with smart technology, flexible pricing, and premium services for every journey.
© Copyright 2024, All Rights Reserved by CabConnect Inc.