Frequently Asked Questions

Signing up for CabConnect is quick and easy. Download our app from the App Store or Google Play, enter your phone number for verification, add your payment method, and you're ready to ride! The entire process takes less than 3 minutes.

Open the CabConnect app, set your pickup location, enter your destination, choose your vehicle type and price range, then tap "Book Ride". You'll be matched with a nearby driver who accepts your rate. Track your driver's arrival in real-time through the app.

CabConnect is available for iOS devices (iPhone 6s and newer) and Android devices (Android 6.0 and up). Our app is optimized for smartphones and tablets, ensuring a smooth experience across all supported devices.

With CabConnect, you set your budget and we match you with drivers willing to accept your rate. Simply enter your desired price range when booking, and our algorithm will find available drivers in your area. This ensures you never pay more than you're comfortable with.

We accept credit cards, debit cards, PayPal, Apple Pay, Google Pay, and cash payments. You can also fund your CabConnect wallet for quick and easy payments. All digital transactions are processed securely with bank-level encryption.

The CabConnect wallet allows you to preload funds for faster checkout. Add money using any of our supported payment methods, and your rides will be automatically deducted from your wallet balance. You can set auto-reload preferences and track your spending history in the app.

No hidden fees, ever. The price you see is the price you pay. We believe in transparent pricing, so all costs including taxes and service fees are shown upfront before you confirm your booking. No surge pricing means consistent, fair rates.

All CabConnect drivers undergo comprehensive background checks including criminal history, driving record verification, and reference checks. We also require valid licenses, insurance, and regular vehicle inspections. Drivers must maintain high ratings to continue using our platform.

Every ride includes real-time GPS tracking, trip sharing with emergency contacts, in-app emergency button, 24/7 support hotline, and automated route monitoring. If our system detects unusual route deviations, we'll automatically check in with you.

Yes! You can share your live trip status with up to 5 trusted contacts. They'll receive real-time updates including your location, driver details, and estimated arrival time. This feature can be enabled automatically for all rides or on a per-trip basis.

To become a driver, you must be 21+ with a valid driver's license, have a clean driving record, pass our background check, own a qualifying vehicle (2015 or newer), and have valid insurance. Apply through our driver portal and complete the onboarding process.

Drivers can accept or decline ride requests based on the offered price. You have full control over which rides you take, allowing you to maximize your earnings during peak times or accept lower-priced rides during slow periods. No commission caps on higher-priced rides.

We provide 24/7 driver support, regular training workshops, vehicle maintenance discounts, insurance options, and a dedicated driver community forum. Our local driver hubs offer in-person assistance and vehicle inspections.

Our VIP services include luxury vehicle rentals, private jet charters, intercity rides with premium vehicles, airport transfers, corporate transportation packages, and special event transportation. All VIP services include dedicated support and premium amenities.

Private jet services require advance booking through our VIP concierge team. Contact us at least 48 hours before your desired travel date. We'll handle flight planning, catering, ground transportation, and all logistics. Pricing varies based on aircraft type, distance, and duration.

Intercity rides include premium vehicles, professional drivers, complimentary refreshments, device charging, Wi-Fi, and rest stops as needed. Pricing is fixed regardless of traffic or delays. Advanced booking recommended for optimal vehicle selection and timing.